The Joint Admissions and Matriculation Board (JAMB) has reviewed its policy to allow candidates who lost access to their registered phone numbers or email addresses to update them through a controlled process.
The board announced this on its official X handle on Monday, stating: “Lost access to your registered SIM or email? JAMB has reviewed its policy to allow candidates with genuine cases to update their GSM number and/or email address through a secure and controlled process.” It said the service commenced on September 21, 2026.
JAMB said the update can only be done at its designated Computer-Based Test (CBT) centres, including Professional Test Centres, Professional Registration Centres and state offices where applicable, and is meant for candidates with genuine cases of lost access to their registered GSM numbers or email addresses.
Candidates seeking to benefit from the service will be required to undergo strict identity and biometric verification.
“Please note: The service can be accessed only once and is subject to strict identity and biometric verification,” the board stated.
It also cautioned candidates against patronising unauthorised persons or channels.
“For your security, use only designated JAMB centres and avoid unauthorised persons or channels,” JAMB added.
The board said the initiative is part of its JCARE and JAMB Updates programmes. Under the new arrangement, affected candidates can update their registered GSM number, email address, or both, but only once and after scaling the verification hurdles.
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